Support
Frequently Asked Questions
Here are a few of the questions we get the most. If you don’t see what you’re looking for, please reach out to us via the form below.
Billing and membership
How do I update my card details?
In the dropdown menu under your name, go to the My Account page and click on My Subscriptions. Now, click on “Change payment”. Then simply click on “Change payment method” to enter your new card details.
How do I cancel my subscription?
In the dropdown menu under your name, go to My Account and click on My Subscriptions. Choose the subscription to be cancelled from the list, then click on Cancel.
How do I change my subscription?
In the dropdown menu under your name, go to the My Account page and click on My Subscriptions. Choose the subscription to be changed from the list and click on “Change Subscription”. Then simply choose a new subscription from the list and click on “Switch Subscription”.
What does membership cost?
Premium is R79 a month for live wind at every spot, and Single Spot is R39 a month for live wind at one spot of your choice. See the Membership page for the full comparison.
Why is the wind delayed by an hour?
Live wind is a member feature. Without a membership the site still shows every spot, but readings and graphs run 1 hour behind. Members see the wind the moment a station reports it.
Weather stations
What weather stations are used by Cape Kiting?
Cape Kiting’s weather stations are exposed to very harsh conditions. Most commercially available weather stations can’t withstand these conditions and therefore it was necessary to design and build our own weather stations that are up to the task.
Who installs and maintains the weather stations?
All stations listed on the website are owned, installed and maintained by Cape Kiting. This way we can ensure that all stations are installed in optimal locations and have an excellent uptime.
Can I buy a weather station from Cape Kiting?
Unfortunately we don’t currently sell weather stations.
Get In Touch
We’re here to help and answer any question you might have. Send us your questions or feedback and we’ll be glad to help.
Address
Somerset West
South Africa
